Please contact your network administrator for help. If instead you get an error Connection refused or Connect failed for either command, there is a problem in your computer network, most likely due to a firewall that blocks the connection. Pressing Ctrl-C or Ctrl-] followed by the command quit will terminate the connection. On macOS and Linux, a successful connection will produce the following output: Pressing Enter or Ctrl-C will terminate the connection. On Windows, a successful connection is indicated by the Command Prompt window going blank. Enter the following commands (replacing the numbers 2702 with the actual TCP port numbers of lmgrd and plexim):
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On Windows, you may first need to enable the Telnet client (see Windows 7: Enabling Telnet Client or Windows 10: Enabling Telnet Client).
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Use the TELNET command on the client to check whether the client can connect to the TCP ports used by the license manager and the vendor daemon. Assert that the client computer can connect to the TCP ports used by the license server If is given, it must match the TCP port of lmgrd. If it is omitted, the TCP port of lmgrd (as shown in the debug log file above) must be in the range 27000-27009. If you get the response Non-existent domain or NXDOMAIN, contact your network administrator for help or replace the hostname in the client license file with the IP address.
This is done with the NSLOOKUP command in the Command Prompt on Windows, the Terminal app on macOS or a terminal on Linux: If a hostname is used, verify that the client computer can resolve the name to the IP address of the license server. If an IP address is used, verify that it is that of the license server. The placeholder may be an IP address or a hostname - either a simple name or the fully qualified domain name (FQDN). The client file network.lic has the following syntax: If the debug log file reports a problem similar to the lines below, you need to address this problem first.ġ2:32:12 (lmgrd) plexim exited with status 34 (Invalid host)ġ2:32:12 (lmgrd) Please correct problem and restart daemonsĪssert that the client license file points to the correct license server Take note of the port numbers highlighted in bold as you will need them further below. if it is shared with another application.) (The license manager may also have a newer version e.g.
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Verify that license manager and vendor daemon have been updated to the latest version published on our download page. ġ2:32:10 (lmgrd) Starting vendor daemon at port 51112ġ2:32:10 (lmgrd) Using vendor daemon port 1702 specified in license fileġ2:32:10 (lmgrd) Started plexim (pid 2644)ġ2:32:10 (plexim) FlexNet Licensing version v11.13.1.3 build 176543 圆4_n6ġ2:32:12 (plexim) Server started on AMPERE for: plecseditġ2:32:12 (plexim) EXTERNAL FILTERS are OFFġ2:32:12 (lmgrd) plexim using TCP-port 51112 All Rights Reserved.ġ2:32:10 (lmgrd) License file(s): C:\PLECS_License_Manager\plexim.licġ2:32:10 (lmgrd) Starting vendor daemons.
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If the license server has started successfully, you will see lines similar to these (summary log lines (SLOG) omitted):ġ2:32:10 (lmgrd) FlexNet Licensing ( v11.13.1.3 build 176543 圆4_n6) started on AMPERE (IBM PC)ġ2:32:10 (lmgrd) Copyright (c) 1988-2015 Flexera Software LLC. If you do not know what the debug log file is or where to find it, please review our installation instructions (for Windows and Linux). Assert that the license server is actually runningĮxamine the debug log file of the license server. The following steps enable you to pinpoint any of these problems.
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